Hosted Call Center
Gain insight into your call center by recording calls and analyzing call metrics. Assist agents through barge and whisper. Leverage features that make you better at customer service.
Gain insight into call activity and agent behavior to improve customer experience.
Design and implement multiple custom call routing strategies to effectively manage your inbound call traffic.
More than 150 metrics available, including general metrics about call answering, response times, and agent effectiveness.
Automated greeting that lets callers choose the person or department they want to reach.
Record calls in progress to analyze and improve employee performance, productivity, and service.
Organize employees and departments into call queues so that callers are routed to the next available representative in the desired queue.
Intuitive panel displays real-time information on call activity, agent status, and active call times.
Track call termination statuses and pause codes. View activity and call duration statistics with an ACD follow-up.
View detailed reports on incoming/outgoing call traffic and call queues, filtered by agent and time period.