Knowledge Base

DM Fax Gateway Error: Microsoft Management Console Has Stopped Working


On Windows Server 2012, when viewing the properties of the DM Fax Gateway snap-in, you receive an error stating that the Microsoft management Console has stopped working.

DM Fax Gateway Microsoft Management Console error on Windows Server 2012

The Solution:

From the fax server:

  1. Open Server Manager and click Local Server.
  2. Click the server name to open the System Properties.
    Windows Server 2012 Server manager

  3. Navigate to the Advanced tab and click Settings.
  4. Windows System Properties

  5. Enable the option to turn on DEP and click Apply.
  6. Turn on Windows DEP

  7. A dialog box will appear notifying you of a required system restart. Restart the fax server.
  8. Reboot

You should no longer receive the MMC error.